Terms of service

Welcome to https://maisoneclaria.com/ ("the Site"), owned and operated by BENEFIT Pte. Ltd., a private limited company duly incorporated and organized under the laws of Singapore, with offices at 9 Raffles Place, #26-01 Republic Plaza, Singapore 048619, registered with the Accounting and Corporate Regulatory Authority in Singapore under registration number 201612601N ("we," "us," or "our"), trading as Maison Éclaria.

These Terms of Service ("Terms") govern your access to and use of the Site and your purchase of our skincare, hair and body care, and wellness products (the "Products"). By accessing or using the Site, you agree to comply with these Terms.

If you do not agree to these Terms, please refrain from using the Site or purchasing our Products.

Eligibility

You must be at least 18 years old to use this Site and purchase our Products. By using the Site, you confirm that you meet this requirement and that you are legally capable of entering into a binding contract.

Geographic Scope

Our Products are available for purchase by customers located in the European Union (EU), United Kingdom (UK), United States (US), Canada (CA), Australia (AU), and New Zealand (NZ).

Purchases and Payment

  • Payment Methods: We accept payment via major credit cards and other checkout options displayed at checkout.
  • Account Registration: You are not required to create an account to make a purchase.
  • Order Confirmation: You'll receive an email confirmation once your payment is successfully processed.

Refunds and Returns

We follow a refund and return policy designed to comply with consumer protection laws in the EU, UK, US, CA, AU, and NZ. Full details, including timeframes and how to request a refund or replacement, are set out in our Refund Policy.

Shipping and Delivery

We ship to the EU, UK, US, CA, AU, and NZ. Delivery times vary by destination and will be shown to you at checkout; occasional delays can occur due to circumstances outside our control. For international orders, you're responsible for any customs duties, taxes, or import fees that may apply. Full details are set out in our Shipping Policy.

Product Use and Health Disclaimer

Our skincare products are cosmetic products intended for topical use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Where we sell ingestible wellness products (such as supplements), these products are also not intended to diagnose, treat, cure, or prevent any disease.

Always read the product label and instructions before use. If you're pregnant, nursing, taking medication, or have any medical condition, please consult your healthcare provider before use. Use of our Products and Site does not replace professional medical advice.

Prohibited Activities

You agree not to:

  • Commit fraud, impersonation, or false representation.
  • Use the Site for any illegal activity or purpose.
  • Engage in data scraping, hacking, or unauthorized access to the Site or its content.

Violating these rules may result in legal action and termination of your access to the Site.

Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is our property or used under license, and is protected by intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without our explicit permission.

User-Generated Content

If you submit reviews, comments, or feedback on the Site ("User Content"), you grant us a non-exclusive, royalty-free license to use, display, and distribute that content in connection with the Site and our marketing.

We reserve the right to remove any User Content that violates these Terms or is otherwise inappropriate.

Limitation of Liability

To the fullest extent permitted by law, we disclaim liability for:

  • Adverse effects resulting from the misuse of our Products or failure to follow instructions or warnings.
  • Errors, interruptions, or unavailability of the Site.
  • Losses resulting from unauthorized access to your personal data caused by external breaches outside our reasonable control.

Our total liability to you is limited to the amount you paid for the relevant Product, except where such a limitation is not permitted under applicable consumer protection law.

Termination of Access

We may suspend or terminate your access to the Site without notice if:

  • You violate these Terms, or
  • We reasonably suspect fraudulent activity or a security risk associated with your use of the Site.

Termination does not waive your obligation to pay for Products already purchased.

Governing Law and Dispute Resolution

These Terms, and any disputes arising from your use of the Site or purchase of Products, are governed by the laws of Singapore, without regard to conflict-of-laws principles.

Disputes will be resolved through binding arbitration conducted in Singapore, except where applicable consumer protection law in the EU, UK, US, CA, AU, or NZ gives you the right to a different forum.

Changes to These Terms

We may revise these Terms from time to time. Changes take effect immediately upon posting to the Site. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Effective Date: 21 April 2026

Contact Information

For questions or concerns about these Terms, please contact us at:

Email: sales@maisoneclaria.com Mailing Address: BENEFIT Pte. Ltd., 9 Raffles Place, #26-01 Republic Plaza, Singapore 048619