Shipping policy

Maison Éclaria is owned and operated by BENEFIT Pte. Ltd., a private limited company duly incorporated and organized under the laws of Singapore, with offices at 9 Raffles Place, #26-01 Republic Plaza, Singapore 048619, registered with the Accounting and Corporate Regulatory Authority in Singapore under registration number 201612601N.

Where We Ship

We currently ship to locations within the European Union (EU), United Kingdom (UK), United States (US), Canada (CA), Australia (AU), and New Zealand (NZ).

Please note: within the US, we're currently unable to ship to Alaska or Hawaii.

Order Processing

Orders are typically processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has been placed, and a shipping notification once it's on its way.

Delivery Times

Delivery times vary depending on your location and will be shown to you at checkout. International orders typically arrive within 3–7 business days of shipping, depending on the destination, though delays can occur due to circumstances outside our control (customs processing, courier delays, weather, etc.).

Customs, Duties, and Taxes

Orders are shipped on a Delivery Duties Unpaid (DDU) basis, meaning any customs duties, import taxes, or fees applied by your country are your responsibility as the buyer and are not included in your order total. These charges, if any, are collected by the courier or your local customs authority at the time of delivery.

UK customers: for certain shipments, a valid EORI (Economic Operators Registration and Identification) number may be required to clear customs. If this applies to your order, we'll reach out with instructions.

Shipping Costs

Shipping costs are calculated based on your order's weight and destination, and will be shown at checkout before you complete your purchase.

Questions About Your Order

If you have any questions about the status of your order or our shipping terms, reach out to us at sales@maisoneclaria.com and we'll be happy to help.